Shop policies

Processing time

Processing time for materials and ready to send items are usually 2-3 days.

For items what are made on order turnaround often changes and it will be shown on top announcement bar (if it's not there - 3-5weeks). Also it might depend from size of the order.

Delivery time

For local Uk deliveries I use Royal Mail for smaller packages and mostly Parcelforce for large orders. Delivery might take 1-3 days. 

For extra large items I can deliver them myself or use private couriers, then time and charge depends from distance and will be discussed via email. 

In some cases items can be collected.

International orders

It is possible to send flowers and materials to other countries (except EU right now), please message. Charge and delivery changes from distance and from size of parcels so for 1st quote I would need at least approximate sizes, quantities and what material would you like for flowers. 

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

Custom orders with invoices can be paid in a way with 50% deposit before starting to make flowers and other half before sending/collecting them.

Returns, exchanges and cancellations

I accept returns on non-handmade products (materials), buyer is responsible for postage costs and refund will be made when product is received back.

Handmade products most of times can't be just returned specially custom made but every case is individual please contact me in 3 days after receiving.

If items are damaged during postage or there are other issues with your order (wrong color etc) please message me in 3 days after tracking shows 'delivered'. Please send as many pictures as you can: while item is in the box when received - from outside and inside look, and pictures when its out of box and set up. 

If box is clearly damaged on delivery best would be to ask courier to return to sender straight away!

Cancelation is accepted 1 day for ready to send items, for custom orders - before I start making them so please message!

Privacy policy

I use your data only to send your order. But as I use Shopify for my website please find more in footer of this website.